Refund Policy

1. The Short Version

Confirmed failed renders return reserved credits; this is not a cash refund. New accounts receive 6 one-time welcome credits valid for 30 days; welcome credits are not refundable or exchangeable for cash. Unused pack credits can be reviewed for refund within 7 days of purchase; used credits cannot. Subscriptions can be canceled from Billing, and a charge can be reviewed within 7 days if none of that period’s credits were used. Payment is currently by PayPal; the rules below apply to every purchase recorded by this Service. This content was revised on October 28, 2026.

2. Credit Packs

Tiny Desk AI’s configured catalog has six one-time credit packs. A pack buys credits, not a guaranteed number of videos. The complete studio quote depends on the selected model, resolution, duration and effect method. The studio shows the full credit quote before you submit, and nothing is deducted until you confirm. Lower resolutions and shorter durations cost fewer credits; availability and cost can change. Pack credits never expire.

• Single — 10 credits, $6.99; Trio — 30 credits, $19.99
• Duo Pack — 50 credits, $29
• Crew Pack — 350 credits, $99
• Studio Pack — 900 credits, $199
• Label Pack — 3,000 credits, $499

Only purchases and credits recorded in this Service’s order and credit records are covered by this policy.

3. Subscriptions

In addition to packs, the catalog includes subscriptions. Subscriptions renew automatically until you cancel from Settings → Billing. Available payment methods are shown before you confirm a purchase.

Monthly

• Basic — $29.90/month, 100 credits per month
• Pro — $49.90/month, 300 credits per month
• Studio — $99.90/month, 800 credits per month

Yearly (billed once a year)

• Basic — $100/year, 400 credits
• Pro — $500/year, 4,000 credits
• Studio — $600/year, 6,000 credits

The whole year's credits are granted at the start of the billing year.

• Subscription credits are valid for the current billing period only. Monthly credits expire at the end of that month's period; yearly credits expire at the end of the billing year. Unused subscription credits do not roll over.
• Pack credits and subscription credits share one balance, and the credits that expire soonest are used first.

4. Canceling a Subscription

You can cancel any time from Settings → Billing. Canceling stops the next renewal; your plan stays active, with its credits, until the end of the period you have already paid for. After that, no further charges are made. We do not give prorated refunds for partial periods.

If you subscribed with PayPal, you can also cancel the automatic payment in your PayPal account; we treat that the same as canceling from Billing. Approved refunds are returned to the original payment method (your PayPal account).

5. Failed Renders

If a provider confirms a generation failure, reserved credits are returned to your balance. This applies to pack and subscription credits alike and is a credit return, not a new cash payment. An uncertain network response or unknown provider status is reconciled using the existing task identifier before retrying, so a delayed success is not charged twice. A render that completes successfully but that you do not like is not a failed render. If the delivered file is unusable or there is a technical problem, open a support ticket with the task identifier for review.

6. Welcome Credits

When a new account is created, it receives 6 welcome credits once, valid for 30 days. At current rates that covers one 12-second 480p video with Seedance 2.0 Mini; other models, lengths and qualities need more credits. Welcome credits are not purchased credits: they cannot be gifted, refunded or exchanged for cash, and unused welcome credits expire. Signing in again or creating extra accounts does not add more. You can sign in with Google or with email. Video generation requires enough credits for its complete quote and all required services to be available. A separate photo-restoration allowance is not purchased video credit.

7. Refunds on Purchased Packs

• A pack that is entirely unused may be refunded in full within 7 days of purchase.
• A partially used pack may be refunded within the same 7 days for the unused credits, valued at that pack's per-credit price.
• After 7 days, or for credits already used to render a video, purchases are final.
• Gift allocations and claims are checked against the underlying purchase and credit ledger. Unclaimed credits return to their original batches when a link is stopped or expires. An approved refund may revoke unused gift balances; already-consumed gifted credits affect the refundable amount.

8. Refunds on Subscriptions

• First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.
• Renewals: a renewal charge may be refunded within 7 days of that charge only if none of that period's credits have been used.
• Gifted subscription credits are reconciled against the originating payment. Unused gift balances may be revoked for an approved refund; consumed credits affect eligibility and the refundable amount.
• Otherwise, subscription charges are final, and partial periods are not refunded pro rata. You can still cancel at any time to stop future renewals.

9. Billing Errors and Duplicates

Charged twice or charged the wrong amount? Open a support ticket within 30 days with the order number so the payment and credit records can be checked and any verified error corrected. A checkout return link does not itself confirm payment or create a refund.

10. Chargebacks

Please contact us before disputing a charge with your bank so we can investigate the payment and credit records. Fraudulent chargebacks (disputing charges for credits you used) may lead to account suspension.

11. How to Request a Refund

Open a support ticket from your account menu (Settings → Support tickets), or email support@tinydesk-ai.net, including the order number and the reason. Refund approval and the amount are confirmed after checking the payment and credit ledger. Approved refunds return through the originating payment provider where supported; the provider and your bank determine processing time. Clicking a return link does not itself create a refund.

12. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.